Privacy Policy — jjvin Casino

This Privacy Policy is issued by jjvin ("jjvin", "we", "us", "our"), the operator of the online casino and sports betting platform available at jjvin.com. jjvin is operated under an international gaming license and provides services to eligible players across Pakistan, including cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.

For the purposes of this Privacy Policy, jjvin acts as the data controller in respect of all personal data collected through the jjvin platform — meaning we determine the purposes for which, and the manner in which, your personal data is processed. Where jjvin engages third-party service providers to process data on our behalf, those providers act as data processors under our instruction.

This Privacy Policy applies to all users of the jjvin platform, including registered account holders, users who have commenced but not completed registration, and visitors who browse the jjvin website without registering. By accessing the jjvin platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

jjvin collects personal data in the following categories, depending on how you interact with the platform:

jjvin does not collect special categories of personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming request or support interaction, in which case it is handled with the highest level of care and used only for the stated purpose.

Where you provide personal data relating to a third party (for example, when nominating a trusted contact for responsible gaming purposes), you confirm that you have obtained that person's consent to share their data with jjvin for the specified purpose.

jjvin uses your personal data for the following purposes. Each purpose is matched to the legal basis on which we rely, as detailed in Section 4.

• Account Creation and Management: To register your jjvin account, verify your identity through the KYC process, maintain your account dashboard, and manage your jjvin Login credentials securely.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain an accurate record of all financial activity on your account in PKR.
• Game and Betting Services: To provide access to jjvin's full range of products, including live casino games, cricket and PSL betting markets, jackpot slots, and the Jackpot Fishing section, and to settle bets and credit winnings correctly.
• Customer Support: To respond to enquiries, complaints, and disputes submitted via live chat or email, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in jjvin's Terms and Conditions.
• Legal and Regulatory Compliance: To comply with our obligations under applicable gaming regulations, anti-money laundering requirements, and any lawful requests from regulatory or law enforcement authorities.
• Responsible Gaming: To administer self-exclusion requests, deposit limits, session time reminders, and cooling-off periods, and to identify patterns of play that may indicate problem gambling behaviour in order to intervene appropriately.
• Platform Improvement: To analyse anonymised usage data in order to improve the jjvin platform's performance, usability, and content offering for players across Pakistan.
• Communications: To send you transactional notifications (such as deposit confirmations, withdrawal processing updates, and security alerts) and, where you have consented, promotional communications relating to jjvin bonuses and events.

jjvin processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jjvin — specifically, to operate your account, process transactions, settle bets, and provide the services you have registered to access.
• Legal Obligation: Processing is required for jjvin to comply with its legal and regulatory obligations, including identity verification, anti-money laundering checks, record-keeping requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for jjvin's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and the improvement of our products and services — provided that these interests are not overridden by your rights and interests.
• Consent: Where jjvin relies on your consent as the basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

jjvin does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• Payment Processors: jjvin shares financial data with payment processing partners (including the operators of JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay integrations) to facilitate deposits and withdrawals. These processors are contractually bound to handle your data securely and solely for payment processing purposes.
• Identity Verification Providers: jjvin engages third-party KYC and AML (Anti-Money Laundering) service providers to verify the identity documents submitted during account registration. These providers process your identity data under strict data processing agreements.
• Game Providers: jjvin's casino and slot games are provided by licensed third-party game studios. Anonymised session data (such as game round outcomes and stake amounts) may be shared with game providers for settlement purposes. Your personal identity data is not passed to game providers.
• Analytics Providers: jjvin uses analytics services to process anonymised, aggregated technical and usage data for platform improvement purposes. No personally identifiable information is shared with analytics providers.
• Legal and Regulatory Authorities: jjvin may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory instruction. Where legally permissible, jjvin will notify you of any such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of jjvin's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

jjvin uses cookies and similar technologies (including local storage and session tokens) on the jjvin platform. The following table summarises the types of cookies we use and their purposes:

jjvin does not use advertising or tracking cookies for the purpose of building profiles for use by third-party marketing networks. You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your jjvin account and using the platform's core features.

jjvin implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include, but are not limited to:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and jjvin's servers.
• Hashing of all account passwords — jjvin staff cannot view your password in plain text at any time.
• Encryption at rest for sensitive personal data and financial records stored in jjvin's databases.
• Strict role-based access controls ensuring that jjvin staff can only access the data necessary for their specific role.
• Regular security audits and penetration testing of the jjvin platform infrastructure.
• Two-factor authentication (2FA) options available for your jjvin Login, which we strongly encourage all players to enable.
• Real-time fraud monitoring systems that flag unusual account activity for review.

While jjvin takes all reasonable steps to protect your personal data, no system is completely immune to risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jjvin will notify affected users without undue delay via their registered email address and will take all appropriate remedial steps.

jjvin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including the fulfilment of any legal, accounting, or reporting obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your jjvin account and for a minimum of five (5) years following permanent account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of five (5) years from the date of the transaction or bet, as required under applicable gaming and financial regulations.
• KYC Documents: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure.
• Support and Communications Data: Retained for a period of three (3) years from the date of the last interaction, or longer if the communication relates to an active dispute or regulatory investigation.
• Technical and Usage Data: Typically retained in identifiable form for a maximum of thirteen (13) months, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal, to evidence the consent history.

Upon the expiry of the applicable retention period, jjvin will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you as an individual.

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by jjvin:

• Right of Access: You may request a copy of all personal data that jjvin holds about you. jjvin will respond to verified access requests within thirty (30) calendar days.
• Right to Rectification: If any personal data jjvin holds about you is inaccurate or incomplete, you may request that it be corrected or completed. You can update most account information directly via your jjvin account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no overriding legal basis for retention exists. Note that jjvin is required by law to retain certain data (such as transaction records and KYC documents) for defined periods regardless of a deletion request.
• Right to Restriction: You may request that jjvin restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to jjvin processing your personal data on the basis of legitimate interests at any time. jjvin will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where jjvin relies on your consent as the legal basis for processing (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, contact jjvin's support team via live chat in your account dashboard or by email. jjvin may need to verify your identity before processing a rights request. There is no charge for submitting a rights request; however, jjvin reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

The jjvin platform is strictly intended for adults aged 21 years and above. jjvin does not knowingly collect, use, or store the personal data of individuals under the age of 21. Registration by a minor constitutes a material breach of jjvin's Terms and Conditions.

If jjvin becomes aware or has reasonable grounds to suspect that a user is under the age of 21, the account will be immediately suspended pending age verification. If the account holder is confirmed to be a minor, the account will be permanently closed, any funds on the account will be handled in accordance with jjvin's standard procedures, and any personal data associated with the account will be deleted as soon as legally permissible.

If you are a parent or guardian and believe that a minor in your care has registered with jjvin, please contact our support team immediately via live chat. jjvin takes underage access extremely seriously and will act on all such reports without delay.

jjvin is operated under an international gaming license, and as a result, some of the personal data we collect may be transferred to, stored in, or processed in countries outside of Pakistan. This may include transfers to the jurisdiction in which jjvin's data hosting infrastructure or third-party processors are located.

Wherever jjvin transfers your personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles. These safeguards include contractual obligations on our data processors and sub-processors requiring them to handle your data securely and only for the purposes specified by jjvin.

By using the jjvin platform and submitting your personal data, you acknowledge and agree to the international transfers described in this section. If you have questions about the specific safeguards in place for any particular transfer, please contact us via the details in Section 13.

jjvin reserves the right to update, amend, or replace this Privacy Policy at any time. All revisions will be published on this page with an updated effective date at the top of the document. Where a change materially affects the way in which jjvin processes your personal data, we will notify you in advance via your registered email address or via a prominent notice within your jjvin account dashboard.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the jjvin platform following the posting of any amendment constitutes your acknowledgement of the updated policy. If you do not agree to any revised terms, you should cease using jjvin and may request account closure as described in the Terms and Conditions.

Current Version: This Privacy Policy was last updated in January 2026 and supersedes all previous versions. © 2026 jjvin. All rights reserved.

If you have any questions, concerns, or requests relating to this Privacy Policy or jjvin's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat function inside your jjvin account dashboard. This is the fastest channel for privacy-related queries.
• Email: [email protected] — please include "Privacy Request" in the subject line so your message is routed to the appropriate team. We aim to respond to all privacy-related emails within one business day.

For formal data subject rights requests (access, rectification, erasure, portability, objection), please clearly state the nature of your request and provide sufficient information to verify your identity. jjvin will acknowledge receipt of your request within two (2) business days and will fulfil verified requests within thirty (30) calendar days, subject to any applicable legal exceptions.